Find quick answers to the most common questions about shopping with French Scents Dubai. Can’t find what you need? Call or WhatsApp us at +971 50 566 4314.

Orders & Products

Are your products original and authentic?

Yes — 100%. Every perfume, skincare and cosmetic product we sell is original and sourced from trusted brands and authorised suppliers. We never sell fakes or imitations.

How do I place an order?

Simply browse our shop, add your favourite products to the cart and complete checkout. You will receive a confirmation once your order is placed.

Can I order by WhatsApp?

Yes! Message us on WhatsApp and our team will be happy to assist you with your order.

Shipping & Delivery

Where do you deliver?

We deliver across all seven emirates of the UAE. See our Shipping Policy for details.

How long does delivery take?

Typically 1–3 business days in Dubai & Sharjah and 2–5 business days for other emirates.

How much is shipping?

Standard shipping is free on all orders across the UAE.

Payments

What payment methods do you accept?

We accept Visa, Mastercard, Apple Pay, Google Pay and Cash on Delivery.

Is it safe to pay online on your website?

Yes — payments are processed through secure, encrypted payment gateways. We never store your full card details.

Returns & Cancellations

Can I return a product?

Unopened, unused products in their original sealed packaging can be returned within 7 days. For hygiene reasons, opened or used beauty products cannot be returned. Full details in our Refund & Return Policy.

Can I cancel my order?

Yes, free of charge any time before dispatch. See our Cancellation Policy.

Wholesale

Do you offer wholesale prices?

Yes — salons, spas, boutiques and retailers across the UAE can buy in bulk at competitive wholesale prices. For wholesale contact +971 50 566 4314 or message us on WhatsApp.