At French Scents Dubai (frenchscentsdubai.com), your privacy matters to us. This Privacy Policy explains what personal information we collect when you shop for perfumes, skincare and beauty products on our website, how we use it, and the choices you have. By using our website, you agree to the practices described below.

1. Information We Collect

We collect the information you provide directly to us when you place an order, create an account, or contact us, including:

  • Your name, email address and phone number;
  • Billing and delivery address within the United Arab Emirates;
  • Order history and product preferences;
  • Messages you send us through the contact form or WhatsApp.

Payment card details are processed securely by our payment providers — we never store your full card information on our servers.

2. Cookies

We use cookies and similar technologies to keep your shopping cart working, remember your preferences, measure website performance and improve your shopping experience. Cookies we use include:

  • Essential cookies — required for the cart, checkout and account login to function;
  • Analytics cookies — help us understand how visitors use our store so we can improve it;
  • Marketing cookies — used to show you relevant offers.

You can disable cookies in your browser settings, but some parts of the website (such as checkout) may not work correctly without them.

3. How We Use Your Information

  • To process and deliver your orders across the UAE;
  • To contact you about your order, delivery or support requests;
  • To improve our products, website and customer experience;
  • To send you offers and updates — only if you have opted in.

4. Data Sharing

We never sell your personal data. We only share the minimum information necessary with trusted partners who help us run the store:

  • Delivery partners — your name, phone number and address, so they can deliver your order;
  • Payment processors — to securely process your payment;
  • Service providers — such as website hosting and analytics tools, under strict confidentiality.

We may also disclose information when required by UAE law or to protect our legal rights.

5. Data Security & Your Rights

We use appropriate technical and organisational measures to protect your data. You may request access to, correction of, or deletion of your personal information at any time by contacting us at +971 50 566 4314 or via WhatsApp.

6. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.